SHIPPING/RETURN POLICIES

REFUNDS/RETURN POLICY

Due to the nature of products and sanitary concerns, refunds or exchanges will NOT be issued. ALL products/items are FINAL SALE.

Returns are only accepted when you have received the wrong item(s).

Please make sure you READ the product description before purchasing anything on the site.

SHIPPING POLICY

LOCAL BVI DELIVERY

Monday to Saturday: 10am - 4pm

Deliveries are NOT made on Sundays.

***At the " Shipping Method " step while checking out, please pick which side of the island you would like your order to be delivered to. Please leave your calling or WhatsApp number so we can contact you when we are in the area or you can add us on WhatsApp +1284 540 1158.***

LOCAL BVI PICK UP / DROP OFF

  • Road Town (in the Quastisky Building by the roundabout) Contact Number +1284 544 2308 Monday to Friday 10am - 4pm. 
  • Fishbay Baylot (on the DHL side) Contact Number +1284 540 1158 Tuesday to Saturday, 11 am to 4pm

 

***DUE TO COVID-19, SHIPPING DELAYS ARE BEYOND OUR CONTROL AND WE CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.***

SHIPPING

Shipping occurs after the processing period has been completed. All orders are shipped via USPS. Please note the shipping time frame is separate from the processing period.

The estimated delivery time is 5-7 business days (Monday to Friday). A confirmation will be sent to you with your order number by email. After your order has  been fulfilled, you will receive an email with your tracking number. Please use the tracking number provided to monitor the delivery status of your order. 

 PROCESSING TIME FOR ORDERS

  • ACCESSORIES AND MINK LASHES - Please allow 1 BUSINESS DAY for pickup/delivery or to be shipped out.
  • MANE EXTENSIONS - Please allow 5-7 BUSINESS DAY for pickup/delivery or to be shipped out.
  • CUSTOM PRE-MADE WIGS - After our 24-48 hour payment processing time (Monday to Friday, 9am-4pm) please allow 10-15 BUSINESS DAYS for the processing/production time for your order to be completed.
  • READY TO WEAR WIGS - Please allow 1-3 BUSINESS DAYS for the wig to be freshly washed, conditioned and styled before it is available for delivery/pick up or to be ship out.
  • MANETENANCE - Please allow 7-10 BUSINESS DAYS for this service.

 ** Processing time does not include holidays or weekends ** 

SOME NEED TO KNOWS

  •  If you send in the wrong measurements Mane Finesse is NOT liable for your unit not fitting.
  • Once the wig is in your possession, we are no longer responsible for the wig and how you choose to maintain it.
  • Do not scratch the lace, apply direct heat to the lace, or excessively pull at the lace. This will cause it to rip and Mane Finesse will NOT be held responsible. 
  • Mane Finesse is NOT responsible for any damaged, delayed, lost or stolen packages after you receive your tracking number. You will not receive a refund and your order will not be replaced.